Privacy Policy
At Charmed Paws, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or shop with us at charmedpaws.com.au. By using our site, you agree to the terms outlined here.
1. What We Collect
When you place an order, create an account, or contact us, we may collect the following personal information:
· Your name
· Email address
· Shipping and billing address
· Phone number
· Order history
· IP address and device/browser information
We collect this information to process your orders, communicate with you, and improve your shopping experience.
2. How We Use Your Information
We use your personal information for the following purposes:
· To process and deliver orders
· To confirm and track your purchases
· To communicate with you about your orders or inquiries
· To provide customer support
· With your consent, to send marketing emails or SMS
· To analyze and improve our site performance
You can unsubscribe from our marketing communications at any time by using the link provided in emails.
3. Consent
When you provide personal information to complete a transaction, place an order, or contact us, you consent to its use for that specific purpose. If we request your information for a secondary purpose (e.g., marketing), we will ask for your explicit consent or provide a clear option to opt out.
You may withdraw your consent at any time by using the link provided or contacting us at hello@charmedpaws.com.au.
4. Payment and Data Security
Our store is hosted on Shopify, which securely stores your data behind a firewall. All payments are processed via PCI-DSS compliant gateways. We do not store your full credit card information on our servers.
All direct payment gateways adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS), ensuring your information is handled securely.
5. Third-Party Services
Some of your information may be shared with trusted third-party services we use to operate our business, such as:
· Printify for order fulfillment
· Payment processors (e.g. Shopify Payments, AfterPay, PayPal)
· Email marketing providers (if opted in)
· SMS marketing tools (if opted in)
· Australia Post and other couriers for delivery
We only share the data necessary to perform these functions, and these third parties are required to protect your information.
We are not responsible for the privacy practices of third-party websites linked to from our store. We encourage you to read their privacy policies.
6. Cookies
Charmed Paws uses cookies to:
· Remember your cart items
· Track browsing activity for analytics
· Personalize your experience
· Power remarketing ads (e.g., Google or Meta Ads)
Cookies do not give us access to your computer or any personally identifiable information unless you choose to share it.
You can manage cookie preferences in your browser settings.
7. Remarketing and Advertising
With your consent, we may use tracking cookies and services like Google Ads or Meta Pixel to show you targeted ads based on your visit to our website. You can opt out of personalized advertising by adjusting your browser or Google Ad settings.
8. SMS Marketing (if opted in)
By entering your phone number at checkout or subscribing to SMS, you agree to receive transactional texts (e.g., order updates) and occasional marketing messages. Message frequency will not exceed 4 per month. Message and data rates may apply. You can unsubscribe at any time by replying STOP.
9. Age of Consent
By using our site, you confirm that you are at least the age of majority in your region or that you have parental/guardian consent to use our site if you are under 18.
10. Access & Corrections
You may request to:
· Access your personal information
· Correct inaccurate details
· Delete your information (where legally permissible)
To do so, contact us at hello@charmedpaws.com.au. We will respond within a reasonable time.
11. Data Retention & Security
We retain your information only as long as necessary for order processing, customer service, and legal compliance. Data is stored securely using industry-standard protections including SSL encryption and firewall technology.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page. Continued use of the site after any changes constitutes acceptance of those changes.
13. Contact Information
Email: hello@charmedpaws.com.auAddress: Perth, Western Australia, 6000
Website: www.charmedpaws.com.au