Terms & Conditions
Welcome to Charmed Paws – where collars tell stories and pawprints lead to paradise. These Terms and Conditions govern your use of our website ( www.charmedpaws.com.au ) and all services and products provided by Charmed Paws (ABN: 57674428356).
By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our site.
1. Our Services
Charmed Paws sells luxury pet accessories, including customizable collars and charm beads. Some items are fulfilled through third-party services (e.g., Printify) on an “as is” basis.
2. Ordering & Customisation
· You are responsible for ensuring personalization details (names, sizes, designs) are correct.
· Custom or personalized items cannot be returned for change of mind.
· Orders with inappropriate or offensive content may be cancelled.
3. Product Availability and Description
· All products are subject to availability.
· We strive for accuracy but variations may occur due to handmade nature or screen differences.
· Prices are listed in AUD and include GST unless otherwise noted.
4. Shipping & Delivery
· On top of standard shipping times, estimated processing times:
o Custom collars: 3–7 business days
o Print-on-demand gifts: 5–10 business days
· International customers are responsible for any duties or taxes.
· Shipping times are estimates and may vary.
5. Returns & Refunds
We accept returns if:
· The item is faulty or damaged (proof required within 14 days), or
· An incorrect item was sent (must be reported within 7 days).
Non-returnable items include:
· Personalized or custom products
· Gift cards or promotional items
To request a return, email hello@charmedpaws.com.auwith your order number and details. Approved refunds will be processed within 5–7 business days.
6. Gift Cards & Promotions
· Gift cards are non-refundable and expire 12 months after purchase.
· Discount codes must be applied at checkout and cannot be applied retroactively.
· We reserve the right to cancel or modify promotions at any time.
7. Intellectual Property
All content, product designs, images, and branding are the intellectual property of Charmed Paws. Reproduction or use without written consent is prohibited.
8. User Accounts & Conduct
· You must be 18+ to order or have parental/guardian consent.
· You are responsible for maintaining account security.
· Do not use our site for illegal activity or violate others’ rights.
9. Third-Party Fulfillment
Some items (e.g., apparel, pet gear) are fulfilled by third-party partners and may ship separately. We are not liable for delays or issues caused by these partners but will assist in resolving them.
10. Custom Packaging
When custom gift packaging is available on select products. Styles may vary based on fulfillment partner and stock availability.
11. Limitation of Liability
To the extent permitted by law, Charmed Paws is not liable for any indirect, incidental, or consequential damages, misuse of products, or shipping delays.
12. Indemnity
You agree to indemnify Charmed Paws from any claims, losses, or expenses resulting from your breach of these Terms or your misuse of the site or products.
13. Privacy
Your personal information is managed in accordance with our Privacy Policy, which is available on our website.
14. Governing Law
These Terms are governed by the laws of Western Australia (WA), Australia. Disputes will be handled in WA courts.
15. Changes to Terms
We may update these Terms at any time. Your continued use of the site means you accept the updated terms.
16. Australian Consumer Law
Our products come with guarantees under Australian Consumer Law. You are entitled to a refund or replacement for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to repairs or replacements if products are not of acceptable quality and the failure is not major.
17. Product Use and Safety
Our pet accessories are designed for supervised use. Always inspect products for wear or damage. We are not liable for injury, loss, or damage due to misuse or unsupervised use.
Charmed Paws Kids items are intended for children aged 3 and over. Small parts may present a choking hazard. Supervision is recommended.
18. Pre-Orders
Some items may be available for pre-order. Estimated delivery dates are listed on the product page. Pre-orders cannot be cancelled unless the item becomes unavailable. If this occurs, we will issue a full refund.
19. Gift Messages & Packaging Requests
We do our best to fulfill all gift note and packaging requests, but cannot guarantee them due to limitations with third-party providers.
20. Currency & International Duties
All prices are listed in AUD. Currency conversion may apply for international orders depending on your payment provider. Import duties or customs fees are the customer’s responsibility.
21. Contact Information
Email: hello@charmedpaws.com.au
Address: Perth, Western Australia, 6000
Website: www.charmedpaws.com.au